求酒店宾馆英语职业：总台

求酒店宾馆英语职业：总台
求酒店宾馆英语
职业：总台

求酒店宾馆英语职业：总台
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参考文献：金穗宝卡通收帐服费吗

酒店，Hotel. 经理，Manage.

Can l help you ?
What can l do for you?
Anything l can do for you ?
Can you shall me......
l have................
__________________________
lt coats ...money.

what can i do for you > can i help you

1. Room Reservations预订房间
2. At the Entrance 在门口
3. At the Reception Desk在接待处 1
4. At the Reception Desk在接待处 2
5. The Bellman 应接服务员
6. At the Information Desk问讯处 1
7. At t...

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1. Room Reservations预订房间
2. At the Entrance 在门口
3. At the Reception Desk在接待处 1
4. At the Reception Desk在接待处 2
5. The Bellman 应接服务员
6. At the Information Desk问讯处 1
7. At the Information Desk问讯处 2
8. Housekeeping 客房服务
9. Laundry Service 洗衣服务
10. Settling complaints 处理投诉
11. Maintenance 维修服务
12. At the Barbers 在理发店与美容厅
13. Wake-up Call Service 唤醒服务
14. Checking Out 结帐
欢迎和问候语：
1) good morning(afternoon, evening),sir(madam).
早上(下午、晚上) 好，先生(夫人) 。
2) how do you do ? 您好！(初次见面)
how do you do ? 您好！
glad to meet you . 很高兴见到您。
3) how are you ? 您好吗？
fine ,thanks. and you ? 好的，谢谢。您呢？
4) welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) i hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
7)(客人刚入店时)
i hope you are enjoying your stay with us .
希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)
i hope you have enjoyed your stay with us .
希望您在我们宾馆过得愉快。
(客人离店时)
have a good time ! 祝您过得愉快！
电话用语：
8) imedp hotel, front desk. . edp联盟大酒店，前厅。您找谁？
can i help you ?
9) sorry , i’ve dialed the wrong number. 对不起，我拨错号了。
10) may i speak to your general manager? 能和你们总经理说话吗？
speaking. 我就是。
11) sorry. he is not in at the moment . 对不起，他现在不在。
would you like to leave a message ? 您要留口信吗？
12) pardon ? 对不起，请再说一遍好吗？
i beg your pardon ? 对不起，请再说一遍好吗？
祝贺语：
13) congratulations! 祝贺您！
14) happy birthday! 生日快乐！
15) happy new year! 新年快乐！
16) merry christmas! 圣诞快乐！
17) have a nice holiday! 节日快乐！
18) wish you every success! 祝您成功！
答谢和答应语：
19) thank you (very much). 谢谢您(非常感谢) 。
20) you are welcome. 不用谢。
not at all . 不用谢。
21) it’s my pleasure . 很高兴为您服务。
22) i am at your service. 乐意为您效劳。
23) thank you for staying in our hotel.
感谢您在我们饭店下榻。
道歉语：
24) i’m sorry . 很抱歉。
25) excuse me . 对不起。
26) i’m sorry . it’s my fault . 对不起，那是我的过错。
27) sorry to have kept you waiting . 对不起，让您久等了。
28) sorry to interrupt you . 对不起，打扰您了。
29) i’m sorry about this. 对此表示歉意。
30) i apologize for this. 我为此道歉。
31) that’s all right . 没关系。
32) let’s forget it . 算了吧。
征询语：
33) can(may ) i help you ? 我能帮您什么吗？
yes ,please . 好的。
34) what can i do for you ? 我能为您干点什么吗？
35) is there anything i can do for you ? 有什么我能为您效劳的？
36) just a moment , please . 请稍等一下。
酒店总台结账常用英语口语
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.

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